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We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem. Our complaints procedure can be viewed by pressing the “Complaints Procedure” tab on the left The Solicitors Regulation Authority could help you if you think a solicitor might be dishonest or you have concerns about their behaviour.Examples include shutting down their law firm without telling you, dishonesty or deliberately overcharging you, taking or losing your money, treating you unfairly because of your age, a disability or other characteristics. The SRA does not have the power to resolve complaints about poor service nor can it require a law firm to compensate you. The SRA can be contacted at The Cube 199 Wharfside Street Birmingham B1 1RN Tel: 0370 606 2555 email: contactcentre@sra.org.uk or visit www.sra.org.uk/consumers/problems/ The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case. Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:Within six months of receiving a final response to your complaint; and No more than six years from the date of act/omission; or No more than three years from when you should reasonably have known there was cause for complaint. The Legal Ombudsman can be contacted at Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ Tel: 0300 555 0333 between 9am to 5pm. Email: enquiries@legalombudsman.org.uk or visit. www.legalombudsman.org.uk


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